Delete your account
LuxScout — a product of NodusTech Ltd.
You can delete your LuxScout account and personal data at any time. Ask us by email, or, if you use the mobile app, delete it yourself from inside it.
1. By email
Email support@nodustechltd.com from the address on your account, with the subject “Delete my account”. We will confirm the address is yours and then delete it. This is the route to use if you shop with us on the website.
2. In the mobile app
Open the LuxScout app and go to Profile → Delete account. Confirm the prompt. This deletes your account immediately and signs you out.
What data is deleted
- Your account and authentication record.
- Profile details and preferences.
- Your saved delivery addresses.
- Your saved products and anything left in your bag.
- Notification device tokens and notification preferences.
- Any photos and generated previews from AI Try-On in the mobile app.
What is retained, and why
Your orders. If you have bought from us, the order itself is kept — what was bought, what was paid, where it was sent, and the invoice. We are required to keep those records for the period tax and consumer-protection law sets, and we cannot delete them on request before it expires. They are unlinked from your account when it is deleted, so they are no longer associated with a LuxScout profile, and they are not used to contact you or to market to you.
Payment records. Card details were never held by us — Stripe processes the payment. Stripe keeps its own record of the transaction under its retention rules.
Security records. A minimal log of activity needed to prevent fraud and protect the service.
Nothing beyond this is kept. Each retained record is deleted once the obligation that requires it expires.
Timing
In-app deletion is immediate. Email requests are typically actioned within 30 days.